PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents.

This role is a role suited to those who want to be accountable and influential. And for those who want their words to be spoken to millions of customers of global brands.

We’re looking for an experienced conversation or product designer to join the team, in addition to entry level roles. Please apply for the role that best matches your previous work experience. If this is your first or second role, check out our Dialogue Designer listing.

Minimum Requirements:

A few years experience in conversation design, enterprise project delivery, software engineering, or product design

A fixation on good user experience, you are meticulous and have an eye for detail

Ability to explain and distill complex ideas and user flows using clear, plain, supportive, inclusive language

Interest in natural language understanding and conversational AI

Demonstrable experience with scripting languages such as Python

Aptitude for analytics or data science

Preferred Requirements:

BS/MS degree in Interaction Design, Linguistics, Product Design, or similar

Experience managing both internal and external stakeholders through various stages of content development

Experience with NLU technology or LLM technology

Experience with data manipulation, data analytics, and visualization

Your Responsibility will Involve:

Designing the customer experience of virtual assistants, from simple FAQ answers to long and complex conversations

Helping build and maintain virtual assistants both using internal tools and Python

Building such internal tools that help our workflow and enhance the end customer experience

Obsessing over metrics, to assess performance and customer satisfaction — making sure everything you do is measurable and having a big impact

Listening to how real customers interact with your designs, and prioritising the right things to make each call even better

Helping our engineering team ensure that our implementations of Generative AI are both effective, accurate, and safe

Consults frequently with the team’s business partners, from account managers to leadership

In time, takes opportunities to manage a team of ambitious and highly skilled dialogue designers.